Chatterbox (Nasdaq OTCBB:CXLL) is a global call center, technology services and outsourcing company, with delivery centers in 2 countries and expanding. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Chatterbox collaborates with clients to help them reduce cost and leverage their current budgets to deliver world class experiences to their clients.
Every project we start begins with a discussion on goals, strategy and best practices that can be brought to bear before we get started. Included in every engagement is a session with key client side business leads and the Chatterbox team to establish the direction the project will take and the defining milestons. We work with you to develop direction and an overall engagement strategy to help your business.
A choice of engagement models gives our clients wide-ranging risk management strategies to survive in a rapidly changing business environment, coupled with Chatterbox's operational transparency give you a secure hold on the part of your business you outsource. Chatterbox is a publicly traded company, we are held responsible by our clients and shareholders for our performance. Overall Chatterbox gives our clients a safe and secure company to outsource to and a sound platform for investors.
Chatterbox has multiple locations, in multiple countries, this guarantees your process a 24/7/365 uptime. We use American quality standards coupled with American client relations managers to guarantee your satisfaction. We are available to our customers anytime, day or night, to resolve any issue.
Our core competency is managing end customer interactions across channels spanning the entire customer lifecycle. This includes all customer contacts from acquisition to service to technical support to loyalty management, retention and upsell/ cross sell activities across phone/ email/ chat. We provide customer relationship management services from our global delivery centers located in the Philippines and India.. We provide CLM services in several languages including English and Spanish.
The customer experience has never been more important, informed by technological advancements such as Google Predictive Search, and the collective power of social media to influence consumer sentiment and behavior. As an executive responsible for customer care, you face the challenge of meeting rising expectations without increasing costs. Chatterbox is capable of taking your brand and turning it into a multi channel customer experience. From creating Apps for your customer to answering the phone when they needa live person to talk to we can serve your needs.
The technology industry has unique challenges that are different from most other industries. On one hand, your wide consumer spectrum with varying support demands range from technology experts to novices. On the other hand, the rapid evolution of software and hardware compel you to update and re-engineer your support processes to effectively manage your end customer’s expectations.
Our predictive interaction services will help you with traditional contact center services and our intelligent solutions will proactively address your customer’s support needs across the technology space - hardware, software, networking and enterprise products, services and solutions. We will manage your end customer interaction services across its life cycle with innovative solutions for sales, support and loyalty and retention with activities that include registration, downloads, installation, subscriptions, renewals, upgrades, issue resolutions, troubleshooting and ticket management.